Last updated: May 2, 2026
Thank you for shopping with Maevi Music & More. We want you to be satisfied with your purchase. If you’re not completely happy, please review our Returns & Refunds Policy below.
Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must be include all original packaging, tags, and accessories where applicable.
- Proof of purchase or your order number is required for all returns.
Non-Returnable Items
The following items cannot be returned or refunded unless they are damaged, defective, or incorrect upon arrival:
- Custom or personalized products
- Handmade made-to-order items
- Digital downloads, including music and MP3 purchases
- Gift cards
- Sale or clearance items
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
We only offer exchanges if an item is:
- Damaged during shipping
- Defective
- Incorrectly supplied
If you need an exchange, please contact us through our Contact Us page within 48 hours of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
We’ll review your request and work quickly to arrange a replacement, exchange, or refund where appropriate.
Contact Us
If you have any questions about our Returns & Refunds Policy, please visit our Contact Us page. We’re always happy to help and will do our best to resolve any concerns.
Thank you for choosing Maevi Music & More. Your support means a great deal to us, and we’re committed to providing quality products and excellent customer service.